Hours & Location
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| Government Services Center |
Address
Government Services Center
315 High Street, 7th Floor
Hamilton, Ohio 45011
Phone Numbers
Main Number: (513) 887-3362
Middletown Number: (513) 424-5351
Toll Free Number for Ohio Residents: 1-800-542-0806
SETS Voice Response Unit (VRU): 1-800-860-2555
Fax: (513) 887-3699
Customer Service is available to take phone calls from 8 A.M. - 4 P.M., Monday through Friday.
All Butler County child support cases are on the statewide computer system known as the Support Enforcement Tracking System (SETS). Due to this, we are unable to provide you with information regarding your account over the web. Please call our main number or the VRU for specific case information.
Lobby
The agency's lobby hours are 7:30 A.M. to 4:00 P.M., Monday through Friday. The lobby is located on the 7th floor of the Government Services Center, 315 High Street, Hamilton, OH 45011.
Payments
To make a credit card payment over the phone, please call Customer Service at 513-887-3362.
To make a payment in-person, please visit our payment window located on the 7th floor of the Government Services Center, 315 High Street, Hamilton, OH 45011. The window is open from 7:30 A.M.- 4:00 P.M., Monday through Friday. The payment window accepts cash and credit card payments only. Payments made by check or money order should be sent directly to Child Support Payment Central, P.O. Box 182372, Columbus, OH 43218.
Genetic Testing
Every Tuesday from 8:30 a.m. to 12:00 p.m. testing occurs on the 8th floor of the Government Services Center located at 315 High Street, Hamilton, OH 45011. Every Thursday from 8:30 a.m. to 12:00 p.m. testing occurs at DNA Diagnostics Center located at One DDC Way, Fairfield, OH 45014. You must make an appointment for genetic testing.
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